Major software investments help Euramax Solutions gear up for growth

Posted on: May 13, 2021

Leading UK uPVC window and door manufacturer Euramax Solutions has undergone a digital transformation by investing in several different industry-leading software products in order to boost efficiency and provide its customers with a more efficient service.

The company now use OmPrompt, a unique order automation tool that digitises and controls the flow of order management information from its customers, third party providers and suppliers, helping to streamline communication with its entire network.

Euramax Solutions Managing Director Nick Cowley comments: “Investing in OmPrompt has made ordering from us much simpler and faster, and this has been particularly useful for our builders merchant customers, such as Wickes and Travis Perkins, who regularly make repeat orders with us.

“Instead of having to navigate through complex procedures, this software has made our order processes as simple as the click of a button.”

The company has also invested in Epicor, a modern enterprise resource management system that consolidates the process of organising the business’s data through an integrated software suite that includes applications to automate business functions such as production and sales quoting.

This system works in close conjunction with HubSpot, the company’s Customer Relationship Management system.

With its integration with Office 365 for email and 8×8 cloud-hosted telephony for call history and management, HubSpot gives Euramax Solutions a single pane viewing for efficiently managing its customers, ensuring unified communications and smooth operation across all areas of customer service.

Investment in clever IT solutions complements the company’s streamlined approached to product delivery – while many other companies deliver products in bulk, Euramax Solutions has focused specifically on an outstanding lineside delivery service, meaning that all components are packaged together and in one place, allowing for quick and easy installation.

Nick concludes: “With OmPrompt, Epicor and HubSpot working seamlessly together, we’ve really been able to standardise and control complex order management processes.

“Euramax Solutions has undergone a digital transformation that’s allowed us to increase flexibility, standardise our processes and reduce operational costs.

“The entire process is now automated, meaning we can focus on business as usual – providing outstanding products matched with superb customer service.”

Working from its 205,000 square foot factory in Barnsley, Euramax Solutions has been manufacturing for over 70 years, and is now a leading manufacturer of uPVC windows and doors, supplying to the off-site and modular construction, DIY and home improvement, new build and holiday home and leisure markets.

For more information, call Euramax Solutions on 01226 361639 or email info@euramaxuk.com.

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