Technical Support Engineer

Based in Barnsley, South Yorkshire, Euramax Solutions are a well established Manufacturing Business, trading for over 70 years. We are  growing considerably and looking for a Technical Support Engineer to join our team, ideally located within the Hull area.

Role and Responsibilities:

• Provide support on customer premises, including best practise technical advice, repairs, adjustment and replacement of products and components.
• Carry out works to the highest standards of workmanship and in line with H&S procedures
• Develop and grow long term relationships with customers, delivering an exceptional customer service.
• Manage, interpret & communicate customer requirements.
• Provide support to customers during their set up, R&D cycle, production & after market.
• Guide clients to products and services that will best satisfy their needs.
• Work with the customer & internal departments to deliver solutions that meet or exceed the customers’ expectations.
• Provide pre & post product training & demonstrations Identify, monitor, communicate & resolve problematic trends.
• Support the Customer Service function to achieve business targets and goals.
• Attend Technical, H&S, Quality and customer meetings as requested.
• Provide an accurate weekly progress report on activities and client / market feedback.

The ideal candidate:

• Extensive and practical experience of the fenestration industry working with uPVC window and door products.
• CSCS card holder (The company will provide, if not a current holder)
• A solid technical background (A background in carpentry or joinery would be highly beneficial)
• Excellent punctuality and reliability.
• Outstanding attention to detail and takes pride in producing exceptional work.
• Customer cantered approach.
• Able to always communicate in a professional manner.
• Ability to work under own initiative whilst also being a key contributor in a team environment.
• Excellent verbal & written communication skills.
• Resilient & tenacious.
• Full driving licence.
• Competent use of IT.

Working Hours:

Monday to Friday, 38 hours per week, plus 30 minutes unpaid lunch break

Salary:

Negotiable depending on experience

Benefits:

• Company van provided
• Reasonable expenses incurred will be reimbursed
• Flexible holidays – 25 days plus Statutory Bank Holidays
• Company Pension
• Secure on site Car and Bike parking

*To apply, please send an up to date CV to careers@euramaxuk.com.*