Technical Support Engineer

Posted on: April 6, 2022

Based in Barnsley, South Yorkshire, Euramax Solutions are a well established Manufacturing Business, trading for over 70 years. We are  growing considerably and looking for a Technical Support Engineer to join our team, ideally located within the Hull area.

 

Role and Responsibilities:

  • Provide support on customer premises, including best practise technical advice, repairs, adjustment and replacement of products and components.
  • Carry out works to the highest standards of workmanship and in line with H&S procedures
  • Develop and grow long term relationships with customers, delivering an exceptional customer service.
  • Manage, interpret & communicate customer requirements.
  • Provide support to customers during their set up, R&D cycle, production & after market.
  • Guide clients to products and services that will best satisfy their needs.
  • Work with the customer & internal departments to deliver solutions that meet or exceed the customers’ expectations.
  • Provide pre & post product training & demonstrations Identify, monitor, communicate & resolve problematic trends.
  • Support the Customer Service function to achieve business targets and goals.
  • Attend Technical, H&S, Quality and customer meetings as requested.
  • Provide an accurate weekly progress report on activities and client / market feedback.

 

The ideal candidate:

  • Extensive and practical experience of the fenestration industry working with uPVC window and door products.
  • CSCS card holder (The company will provide, if not a current holder)
  • A solid technical background (A background in carpentry or joinery would be highly beneficial)
  • Excellent punctuality and reliability.
  • Outstanding attention to detail and takes pride in producing exceptional work.
  • Customer cantered approach.
  • Able to always communicate in a professional manner.
  • Ability to work under own initiative whilst also being a key contributor in a team environment.
  • Excellent verbal & written communication skills.
  • Resilient & tenacious.
  • Full driving licence.
  • Competent use of IT.

 

Working Hours:

Monday to Friday, 38 hours per week, plus 30 minutes unpaid lunch break

 

Salary:

Negotiable depending on experience

 

Benefits:

  • Company van provided
  • Reasonable expenses incurred will be reimbursed
  • Flexible holidays – 25 days plus Statutory Bank Holidays
  • Company Pension
  • Secure on site Car and Bike parking

 

*To apply, please send an up to date CV to careers@euramaxuk.com.*