Customer Service Advisor

Posted on: January 11, 2022

Job role/ Responsibilities

  • Greet all visitors to site in a cheerful and professional manner ensuring they are looked after and not kept waiting.
  • Deal with confidential calls, post and paperwork in a discreet manner.
  • Use the company format to receive and make all calls, maintaining a bright and positive approach and a professional attitude that reflects the Euramax image.
  • Demonstrate to our customer that we are prepared to do everything possible to assist and help, without exception.
  • Ensure orders and spare part orders are processed accurately and within the agreed timescales.
  • Progress customer requests with internal and external departments and be capable of questioning and challenging where necessary to improve on results.
  • Manage all aftersales and queries within the agreed timescales.  Understand the issue, give advice, demonstrate knowledge of spare parts, replacements, etc.
  • Respond to e-mails from customers and internal departments in a clear and professional manner and within the agreed timescales.
  • Any other administrative duties as required, including updating information on all systems used within the department, reporting, updating of engineer visits, processing quotes and any other ad hoc duties.

 

Skill requirements

  • Proven experience within a sales and/or customer service department.
  • Commitment to excellent customer service including awareness of specific customer needs.
  • Good administration and organisational skills, with a good memory.
  • Able to deal with all customer issues and queries professionally.
  • Have a professional manner at all times.
  • Excellent telephone skills.
  • Able to organise and prioritise workload and work to deadlines.
  • Accuracy – excellent attention to detail.
  • Have a good commitment to team work and be a good team player.
  • Must have a willingness to multi-skill within the department and business as required.
  • Demonstrate empathy, be approachable and helpful.  Confident and polite and show loyalty and respect.
  • Ensure the office environment is tidy and follow a clear desk policy.
  • Flexibility is essential as the role is varied.
  • MS Office – (Excel knowledge preferable)

 

Communications & working relationships

  • Customers
  • Customer Support Engineers
  • Senior Engineers
  • Internal departments e.g. Quality, Production, Warehouse and Design

 

*To apply, please send an up to date CV to careers@euramaxuk.com.*